HCL has an enviable team of experienced and certified technicians to take care of the maintenance upgrades, ongoing user training and end-user support of our clients’ IT Infrastructure. We offer the best-in-class multi-vendor and multi brand customized solutions and SLA-based services to address additional requirements of clients
Our expertise in Break-Fix Services enables us to deliver SLA based services for most leading brands. We have also been identified by leading OEMs as their preferred service partner – a testimony to the great job that our IT experts have been doing over the years.
We realize that enterprises have varying service level needs. Therefore, we've structured our delivery organization to provide our clients with the option of customizing our offerings to suit their requirements. With the BusinessPlus Break-Fix Service agreement, we offer a unique capability of delivering services with fully customized SLAs as required by our clients.
HCL offers extended warranty services that focus on eliminating the distances between people and locations, problems & solutions. Our warranty services include repairing servers, PCs, laptops, printers and more. Our deep reach across the country and large inventory of top quality replacement parts to expedite computer repair ensure that we get our clients' systems up-and-running within minimum turnaround time.
Extended Warranty is an extension service of the standard in-built product warranty by 1 or 2 years. With an extension of standard warranty, HCL offers the promise to support the IT assets of its clients through on-site and/or remote resolution.
As an organization, there may be many one-time outages with end-user devices due to multiple reasons that are not part of the standard warranty. HCL offers the ExtendedPlus Warranty services for enterprises that would leverage our expert technicians for IMAC services, such as installation, configuration & preventive maintenance of hardware and software, thereby reducing their downtime even further.
In this dynamic technological environment, the foremost critical requirement for organizations is to cope with latest hardware. Upgrading system involves selecting the right hardware, uninstalling existing one and subsequently installing new hardware. To boost your business growth, deliver more value and enhance system performance; HCL now offers a wide range of Consumables and Upgrades.
|Customer Profile||HCL's Solutions Offering||Key Highlights|
|HDFC Ltd. is a pioneer in housing finance with 326 branches in India||Standard warranty support for HCL Desktops and Thin Clients
Customized AMC Support for TVSE, Desktops, Thin clients, HP/ Canon/ Lexmark Printers & Scanners, Cisco Routers & Switches
|HCL manages IT hardware support for HDFC across all its branches, monitored centrally from HDFC Mumbai
Spares stocked onsite & offsite for better TAT
|Anchor is a leader in electrical products and has over 3000 products||Warranty support for HCL Desktops and Servers
Post warranty AMC for hardware support of HP/ HCL/ Sun Servers & HCL Desktops, support for Cisco Routers & Switches and EMC storage
Anchor has engaged HCL as the single point of contact for end-to-end IT support
Infrastructure Managed Services at Anchor are being managed by HCL
Anchor enjoys uniform support at different locations & for multiple OEMs like HP, HCL, Sun, Cisco, EMC, IBM etc.
|Shriram Transport Ltd., with 528 branches, is the largest player in commercial vehicle finance||Warranty and AMC support for 7000 HCL Desktops & 300+ Kiosks||
HCL provides hardware support for Desktops and over 300 Information Kiosks under the AMC