Employee productivity and a near-zero downtime is the key to growth in today’s competitive world. At HCL, we understand this need of our customers and focus on improving availability and ensuring high service quality by lowering TCO through best practices that include standardization, best of breed tools and latest technologies.
Global Service desk managing & Supporting 10+ Mn devices and resolving 2+ Mn tickets/year. Based on ITIL V3 Framework which acts as a single node between the end-users and service provider and centralizes incident management, service request management and reporting.
End-to-end managed services from ordering to ongoing management and tracking of client assets. This includes physical, technological, contractual and financial aspects of IT Assets including software and hardware elements and is ITIL compliant.
Onsite support for Desktops, Laptops, Printers, Handheld devices at client locations through an extensive network of support engineers spread across 4000+ towns across India.
Supporting all operational parameters including usage, throughput and availability added to version management & remote distribution.
Robust Mobile device and user management service across mobile phones, smart phones, tablets, mobile printers, mobile POS devices etc. ensuring application management, security and also reducing IT cost.